Policies

Appointment Policy

Arriving late to your appointment will deprive you of valuable treatment time.  We will make every effort to perform your treatment in its entirety, however we will not compromise your safety and outcomes due to time restraints. Therefore, we reserve the right to reschedule your appointment if arriving 15 or more minutes late and charge the accompanied cancellation fee (see below cancellation/no show policy). We require a card be held on file for all scheduled appointments.

Cancellation + No-Show Policy

We have a minimum 48 hour Cancellation Policy to ensure our patients can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows, cancels, or reschedules within 48 hours will have the following fee automatically charged to the card on file:

No-show: $100

Notified late cancellation under 24 hours: $50

24-48 hour cancellation: $25

Any no show or late cancellation for an appointment over 30 minutes is subject to 50% of the treatment cost. This includes wrinkle relaxer, filler, PRP/PRF, microneedling, morpheus, facials, brows/lashes, IPL and laser hair removal.

If a client has no showed and/or late canceled for the third + time, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 24 hours of the appointment time, the amount paid will be applied to the deposit of the future appointment.

Our providers’ time is valuable as they are booked out weeks-months in advance. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This allows us to continue to provide the highest quality service for you and future patients, as well as valuing our team’s time.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Refund/Return Policy

All services, treatments, and prescription products are nonrefundable. Retail products can be returned for account credit only within 30 days of purchase. 

Packages or pre-purchased services and treatments are nonrefundable and must be used within 12 months of the purchase date.